Patient and Visitor Guide
Guest Services
At CHRISTUS Hospital-St. Elizabeth and St. Mary as well as at CHRISTUS Jasper Memorial Hospital, we strive to deliver patient care in a professional and courteous manner, respecting the dignity and rights of our patients. Our guest services and patient advocate program is designed to assist patients and family members by providing a structured approach to resolving complaints, forwarding suggestions and routing compliments.
Email us your comments or suggestions here.
To send us your comments in writing, we have provided a customer concern form for your convenience. Please complete the form and return it to:
CHRISTUS Hospital-St. Elizabeth
2830 Calder St.
Beaumont, TX
77702-1809
Phone: 409.892.7171
Fax: 409.924.3959
CHRISTUS Hospital-St. Mary
P.O. Box 3696
3600 Gates Boulevard
Port Arthur, TX 77642
Phone: 409.985.7431
Fax: 409.989.1033
CHRISTUS Hospital-Jasper Memorial Hospital
1275 Marvin Hancock Dr.
Jasper, TX 75951-4985
Phone: 409.384.5461
Fax: 409.383.0622
Office Hours
Monday through Friday
8:00 a.m. to 4:00 p.m.
Your Rights and Responsibilities.
To keep your needs in focus, we have established guidelines to promote a better hospital/patient relationship. Click here to view your Patient Rights and Responsibilities.
Guest Services Assistance.
We strive to promote positive communication skills and behaviors, which can positively enhance the patient experience. Guest services will assist patients and their families:
- With concerns about hospital services or the quality of our care.
- With your suggestions on improving our services.
- If your needs have not been met.
- If you would like to compliment one of our Associates.
If you request assistance in resolving a concern, here is what you can expect from the process:
- Patients and their families have a right to present concerns, and our Associates will assist you with getting the concern to our department.
- Guest Services, in conjunction with the involved department, will analyze the concern and, when indicated, take appropriate action to correct the problem.
- Each patient or family member expressing a concern will receive a response that addresses the concern.
- Presenting a concern does not compromise the patient’s current or future access to care.
Convenient, free parking is available at all CHRISTUS Hospital—St. Elizabeth and St. Mary locations, and complimentary valet parking is available at St. Elizabeth's main entrance.
